Recording of TEC® / NTCA Webinar Now Available Online

“Avoid Call Backs: 4 Secrets to a Successful Tile Installation”

Publish Date: Tuesday, May 31, 2016

AURORA, IL… A recording of the TEC® webinar, “Avoid Call Backs: 4 Secrets to a Successful Tile Installation,” is now available online. The webinar was sponsored and presented by TEC® on May 24 and hosted by the National Tile Contractors Association (NTCA).

TEC®, a proud member and supporter of NTCA, offered the presentation with the help of Tom Plaskota, TEC® Technical Support Manager. The recording can be found at:

The webinar explains how call backs can be unexpected, disruptive, contentious and costly in terms of lost profits and opportunities.

The webinar outlines these 4 Secrets to a Successful Tile Installation:

1.       Know what you’re up against.  Businesses should conduct pre-installation inspections to fully understand a job and how to bid for it properly. The webinar advises companies to train staff to do thorough inspections.

2.       Master the art of selling surface prep. Often undervalued, surface prep is an essential step necessary to a successful installation. Installers need to educate customers about the problems that can be avoided with proper surface preparation.

3.       Know the best product solution for an installation challenge. Research the latest handbook and materials selection guide from the Tile Council of North America (TCNA) for the latest technologies; the installation methods referenced in project specifications; and material manufacturer warranty offerings for leading-edge solutions.

4.       Invest in training. A company should dedicate two percent of its budget to training – and participate in training offered by manufacturers, associations and Department of Labor approved training providers.

Plaskota has been working with the TEC® brand of surface preparation and tile and flooring installation systems since 1997. In addition to his involvement with the NTCA, Plaskota is a former industry director of the Chicago CSI Chapter. His role as technical support manager requires him to manage the TEC® field support team, which provides contractors with technical jobsite guidance.

For more information about TEC® visit

The TEC® brand is offered by H.B. Fuller Construction Products Inc. – a leading provider of technologically advanced construction materials and solutions to the commercial, industrial and residential construction industry. Headquartered in Aurora, Illinois, the company's recognized and trusted brands – TEC®, CHAPCO®, Grout Boost®, ProSpec®, Foster®, and others – are available through an extensive network of distributors and dealers, as well as home improvement retailers. For more information, visit